Complaint filed with BMTC

I filed a complaint with BMTC today raising some issues that I have observed during my daily commute. If you have similar concerns as well, you may raise them with BMTC at: http://www.bmtcinfo.com/site/BSComplaints.jsp

Dear Sir/Madam,

I am a regular BMTC commuter in Bengaluru and have the following concerns about the bus service provided:

Ticket Not issued by conductors:When we pay the fare for a commute, we expect a ticket to be given. BMTC is a service run by the government for us and the income from the service should reach the government itself. Bus conductors indulge in a corrupt practice of not issuing a ticket to commuters and charging an amount lesser than the legitimate amount and pocketing the money. Ex: for a minimum Volvo fare of 10/-, they charge 5/- and do not issue a ticket. Such practices are observed in normal non-Volvo BMTC buses as well.
We see the government taking efforts to improve the service and penetration for the city. We would like the income from such services to reach the government. Such corruption is unacceptable!

Rash driving by Volvo drivers: The second concern that I want to raise is with respect to drivers of Volvo buses. These modern buses are powered with good engines and extremely strong power brakes. Drivers tend to get carried away. Even if they see a signal red light ahead of them or a bus stop, they continue to speed and then apply an emergency brake. Standing passengers have a tough time holding on to the handles. I have often seen standees including the conductor falling due to emergency brakes. People on seats also have to keep holding the handles. Many times passengers are pregnant women or senior citizens. Even if they have a seat to sit, they have to stand as their stops approach and then the drivers indulge in such braking causing them to loose balance and hold on to whatever they can find for dear life.

I am thankful to the BMTC and the Karnataka government for an efficient bus service.

May I request you to please look into these issues so that we can make it even better.

Regards,
Amit